JM
Jabulisile M

1 reviews | Active since Aug 2012

17 Mar 2016, 16:20

consultants need to know how to speak to people

on tuesday morning i received a call from Boitumelo in connection with my dad's account because they had sent something to my email address but when i told her that i didnt receive anything. she just gave me attitude and was very rude.<br> <br> CAN YOUR CONSULTANTS GO FOR TRAINING ON HOW TO SPEAK TO CLIENTS BECAUSE IM NOT EVEN YOUR CLIENT BUT THE ATTITUDE RECEIVED IS NOT APPROPRIATE

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply18 Mar 2016, 06:54
Official
Hello Jabums,

We refer to the complaint received on 17 March 2016.

We confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.