SJ
Sam J

1 reviews | Active since Apr 2017

03 Apr 2017, 16:31

CONSTANT HARASSMENT

<p>I was handed over by Woolworths who never contacted me regarding money owed so I was never aware of it. I received emails from this horrible company telling me I owe money and when i rep**** as the email says you can, I received no response and then got ANOTHER email saying I owe money. I was called on a Saturday by the rudest call center agent I have ever spoken to in my life, he was shouting and telling me I needed to pay off the amount in 3 months!!! They are not alowed to do that. If you do answer one of the 4 - 5 calls they make to you a day, you have to wait 30 - 45 seconds just to hear something on the other end. I set up a payment schedule in FEB and made a payment same time and paid at the end of MARCH yet I still get these unnecessary calls. Am i charged for these calls??? I just received another one not five minutes ago, again with a nasty man telling me to make payment arrangements and not letting me speak or ask questions. I can see I am not the only person they harass and are rude to. Brooks and Luyt - you catch more flies using honey!!!!!!!! </p>

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Replies (2)
Brooks and Luyt
Brooks and Luyt's reply03 Apr 2017, 16:36
Official

We refer to the complaint received on 3 April and hereby confirm that we act on behalf of Woolworths Financial Services.

We further confirm that the matter has been escalated to our Portfolio Manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.

SJ
Sam J's update04 Apr 2017, 15:23
Reviewer Update

Thank you to Lebo Mahlangu who called me today and addressed my concerns. I feel a lot better about the situation and have a better understanding.