DW
Di W

1 reviews | Active since Sept 2017

16 Sept 2017, 10:25

Constant harassment

Months and months of requests for statements but nothing is received. Yet, they call up to seven times a day and into the night insisting on payment. They have on multiple occasions told us that they will call non stop until payment is made. This is out of control harassment!!

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply18 Sept 2017, 09:42
Official

We refer to the complaint received on 16 September 2017 and hereby confirm that we act on behalf of First National Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.

Best regards,