LH
Leigh H

1 reviews | Active since Oct 2017

09 Oct 2017, 12:50

Constant calls about an FNB account that I do not even have

I am getting repeat calls from early morning and throughout the day from Brooks & Luyt Attorneys, as well as SMS messages about a settlement on an FNB consumer gold account. I am not even a customer of FNB's! Surely you can hear from my voicemail what my name is and that you are phoning the wrong number?? The calls are NONSTOP. Who can sort this out and stop the damn calls and harassment?? Either someone has given you the wrong number or you guys are just dialling the wrong number repeatedly and wasting your time and mine.

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply10 Oct 2017, 16:24
Official

We refer to the complaint received on 9 October and hereby confirm that we act on behalf of First National Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.