Complaint from 23/5/2019 still not sorted

Hi I am in communication with one of your professionals who insist that they are able to send summons while there is a payment plan in place. I am most unhappy about the way I am being treated. There was no apology just a e-mail stating that the Summons were on hold till I made arrangements to pay. Arrangements are in place with telephonic recordings stating and agreed with the person I dealt with that it would be reviewed in July/August 2019. My contacts details have never changed in 15 years which your present lady I am dealing with seems to ignore. I in good faith have been paying via a debit order monthly with no communication regarding that there was a problem except for this Summons which I take very seriously. A week later I am no nearer in sorting this out. I have made suggestions to sort this out and to please due to my work restraints to sort this out via e-mail and still receive non committal communication. She says that legal action is on hold till an arrangement is in place. How can I be certain that this is actually true and a judgement against me is sent. Surely I have rights too? All my attempts in sorting this out is ignored. Please help. Thanks