Complaint / customer service

Ever since I received an sms from your company it has been like extracting teeth to get information.<br> <br> I received an sms informing me that the Sheriff of the Court would be in my area. I consider this a threat especially since no contact or correspondence had taken place between myself and your company. On enquiry no one could assist me. A few days later one of your call centre agents called me to inform me of my account. I explained to her I am currently unemployed but would see what I could do and call her back. When I did call back on Tuesday 11 August I spoke to a lady called Lebo and she told me she would get the original lady to contact me so I could make an arrangement. By Monday 17 August, I had no response. I then called your call centre and once again spoke to Lebo, who in my opinion requires further training and speech lessons, as I am still in the dark as to what is required of me. She could not give me an email address or fax number where I could sent any relevant info to. She did say something in regards to an income and expenditure list. I'm unemployed so no income! Received sms saying must pay into bank account!