COMPLAIN

I CALLED TODAY AT 09:10 I SPOKE TO AN AGENT AND SHE CONFIRMED MY PAYMENT HAS BEEN RECEIVED I REQUESTED FOR PAID UP LETTER WHICH I DID NOT RECEIVE. I CALLED AGAIN AT 13:338 THE AGENT SAID SHE WILL SEND THE LETTER I STILL HAVE NOT RECEIVED IT I CALLED AGAIN AT 14:32 AND THE GUY SAID HE WILL SEND THE LETTER. HOW LONG SHOULD I WAIT TO GET THE LETTER YUOU GUYS WERE SO QUICK TO CALL AND SEND EMAILS WHEN I WAS OWING NOW I AM ASKING FOR PAID UP LETTER IT TAKES THE WHOLE DAY TO GET THE LETTER. SHOULD I NOT GET THAT LETTER BY CLOSE OF BUSINESS TODAY SHOULD TRUWORTHS CALL AND SAY I OWE THEM MONEY YOU GUYS WILL PAY AS I HAVE PROOF I PAID UP THE ACCOUNT AND I WANT IT CLOSED