Closure of account

We have been struggling for almost a year now to get an account closed that was with Truworths. Settlement amount was paid in Oct 2020. Paid up letter was send to us. We are under Debt Review so we requested over the phone that the account must be closed. Still we are receiving emails and phone calls from you to say we need to pay the account. If it is service fees reverse it. And close the account. My wife paid the account last year and I am underground most of the day. So if you need to speak to me you can speak to her. Her name is Aretha Symington Id ***. Really this is ridiculous.