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janicej.mosavel janicej.mosavel

1 reviews | Active since Nov 2016

29 Jun 2018, 10:47

CAN I GET MY FEEDBACK AND CORRECT MY ACCOUNT

Once again Brooks and Luyt attorneys and Woolworths are trying to con me by sending me a statement with no Logo of Woolworths just a normal PDF document that anyone can do on a Word document and scan it. By the way when I checked the figures from May until November 2017 I made payments amounting to R2300, which they acknowledge. But none of the figures paid show a decrease on the so called statement. ********** ********** 15 11-May-17 ********** ********** 34 3011.39 3087.82 ********** ********** 15 11-Jun-17 ********** ********** 34 3087.82 2965.8 ********** ********** 15 11-Jul-17 ********** ********** 34 2965.8 2892.23 ********** ********** 15 11-Aug-17 ********** ********** 34 2892.23 2819.67 ********** ********** 15 11-Sep-17 ********** ********** 34 2819.67 2746.61 ********** ********** 15 11-Oct-17 ********** ********** 34 2746.61 2672.03 ********** ********** 15 11-Nov-17 ********** ********** 34 2672.03 2247.9 ********** ********** 15 11-Dec-17 ********** ********** 34 2247.9 1814.46 ********** ********** 15 11-Jan-18 ********** ********** 34 1814.46 1882.84 ********** ********** 15 11-Feb-18 ********** ********** 34 1882.84 1951.22 ********** ********** 15 11-Mar-18 ********** ********** 34 1951.22 2016.03 ********** ********** 15 11-Apr-18 ********** ********** 34 2016.03 2016.03 ********** ********** 15 11-May-18 ********** ********** 34 2016.03 2048.21 ********** ********** 15 11-Jun-18 ********** ********** 34 2048.21 2079.38

According to me I am only suppose to owe Woolworths an amount of R787 to date. I called Cindy Gumede requesting an original statement. She did not answer me at all on the phone and I advise her I will be forwarding this information to my lawyers too.

Regards, Janice

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply29 Jun 2018, 11:11
Official

We refer to the complaint received on 29 June 2018.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.