1 reviews | Active since Sept 2016
Call centre bad service
<p> ********** worst number to dial, i are these agents monitored, is there QA done in this call centre, agents here do as they please, promise to call you back and never get back to you, been struggling for the past month to get my woolworths balance and I every time I call, they promise that someone will call me back with the balance and that never happens, who and when will I be assisted?</p>
We refer to the complaint received on 2 February 2017 and hereby confirm that we act on behalf of Woolworths Financial Services.
We further confirm that the matter has been escalated to the Portfolio Manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
We refer to the complaint received on 2 February 2017 and hereby confirm that we act on behalf of Woolworths Financial Services.
We further confirm that the matter has been escalated to the Portfolio Manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.