TM
Tlhalefang M

1 reviews | Active since Nov 2017

01 Nov 2017, 13:59

Call center inbound very rude and useless

Brooks and luyt are so useless, they managed to convinced me to pay out my debt. However they can not provide me with a paid up letter. I receive calls daily from this number ********** , No one talks and when i call for my paid up letter a lady by the name Mbali Ngema was very rude and could not assist. To date paid the debt but no paid up letter

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply01 Nov 2017, 14:09
Official

We refer to the complaint received on 1 November 2017 and hereby confirm that we act on behalf of Absa Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.