CD
Christine D

1 reviews | Active since Dec 2011

12 Jul 2018, 15:33

Call Center Harrassment!!!!

I see that this seems to be THE ONLY platform where this company responds.

Dear person who deals with this platform. Kindly inform your call center to STOP calling me 20 times a day. I have sent the below email to a consultant (Samukelisiwe Buthelezi) as well as your info@ email address and will NOT respond to these harassing calls any longer! My ref no is ********** -811582-ABSSP-2018 and below is a copy of my email sent. Please note that if the call center continues to call me on my cell phone and at work I AM going to report this. Never mind the fact that half the time you answer the call there is silence on the other end!

Good afternoon,

Please find email trail below and note no response to this day. I find it hugely unprofessional that I keep getting calls from different consultants who are not aware of this email nor that I have rep**** to it.

When I have asked for details on this I have been told to go to the bank in Johannesburg and ask them.

I therefore request that you send me all proof that this is in fact a debt in my name as I am not aware of this personal loan.

I require a detailed balance statement - including when my last payment was made, proof that I am in fact liable for this debt by means of the original contract with the bank, proof of the date of default as well as a breakdown of all costs incurred.

These are details you should have on hand should it indeed have ben handed over to you for collection.

Unless this can all be backed up with the above, I suggest you close my file and stop contacting me.

Should the harassing phone calls persist, I will be reporting this issue to the NCR

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply12 Jul 2018, 16:10
Official

We refer to the complaint received on 12 July 2018 and hereby confirm that we act on behalf of ABSA Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.