Brooksluyt customer service is disgusting

i was offered a settlement discount of 20% on the 16 of april 2020 and the diso**** will be effective when i settle my in 3 months. i paid my account as per the settlement offer but my account is still not settled.

I contacted them and told me than my call is escalated to Manager and i will receive feedback from the manager but that did not happen. i contact them again and i was told to send the settlement letter via email, which i did and still no response . Lastly i send an email to *** and still not feedback from them..... they so disgusting.....