1 reviews | Active since Nov 2016

13 Aug 2018, 09:15

Brooks & Luyt Harrasment

Please note that your continued daily harassment has reached a very unacceptable level. I have made arrangements for a VERY old FNB outstanding amount in writing and to which there was a mutual agreement. However I am STILL receiving calls at my place of work where I hold a managerial position and your consultants blurb out to the receptionists exactly who they are and why they are calling. Even when I do have time and the patience to deal with your *********** staff and give them the stupid information they ask for I still get further calls the same day. What is this all about except that one of your consultants finally admitted that they have a daily target of 150 calls to make. The are made regardless of the fact that you are paying for something you really should not be. I will be reporting this harassment and have noted all the innapropriate calls I receive daily to the NCR. This HARASSMENT CANNOT CONTINUE!!!

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Replies (3)
Brooks and Luyt
Brooks and Luyt's reply13 Aug 2018, 09:47
Official

We refer to the complaint received on 13 August 2018 and hereby confirm that we act on behalf of First National Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.

's update13 Aug 2018, 10:40
Reviewer Update
Lets HOPE that you keep your promises made to stop harassing me
's update13 Aug 2018, 10:40
Reviewer Update
Lets HOPE that you keep your promises made to stop harassing me