BROOKS & LUYT EXTREMLY DISGUSTING SERVICE!!!

Item: Brooks and Luyt
Rating: 1
Author: Lucky K

Brooks and Luyt service is extremly BAD and UNPROFESSIONAL. I requested my Wesbank statement since early November till date I havent received it..instead they will send messages that its been escalated. When you call them the phones are off or they will require you a password which is unknown..its like they are ignoring their clients. Until I get that statement I wont Pay you, I will personally contact Westbank and arrange payment with them direct because you are USELESS. I am going to block you on my account until you give me my account statement and it better be the correct one. How can one track their payments if statements are not issued to clients on a monthly basis, THIS IS UNACCEPTABLE!!!

Helpful (0)

Replies (3)

Brooks and Luyt's replyOfficial

08 Dec 2021, 15:47

Good day

Please accept our apology for any inconvenience and frustration caused.

Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.

Brooks and Luyt's reply08 Dec 2021, 15:47

Official

Lucky K's updateReviewer Update

10 Dec 2021, 10:42

Good Day

Someone has contacted me BUT I still have not received my latest statement, and also I want to cancel my debit order with you so that I pay manually from now on. AND I WANT TO KNOW YOUR CONTACT DETAILS AS YOUR PHONES ARE ALWAYS OFF OR REQUIRE PASSWORD TO SPEAK TO A CONSULTANT.

Lucky K's update10 Dec 2021, 10:42

Reviewer Update

Brooks and Luyt's replyOfficial

13 Dec 2021, 08:36

Good day,

Thank you for your email.

Please be advised that we have sent your statement via email on the 10 December 2021 at 11:42 to your email address ***

Should you need further assistance kindly feel free to contact ***.

Trust the above is in order.

Brooks and Luyt's reply13 Dec 2021, 08:36

Official