AT
Annami T
1 reviews | Active since Nov 2013
07 Jul 2023, 14:55
Brooks & Luyt collection without validation of debt
Received numerous sms's about monies owing to MTN (which i confirmed via email with MTN twice, i did not owe them anything), after several calls to Brooks and Luyt (which also acted as Nudebt and CSS MTN Lawyers) to please send me the validation/confirmation/origin of the debt, no results. still kept on receiving sms's to threaten me to make payment , but no validation of debt....? have not had a contract with MTN for several years now........ don't know where this debt is suddenly coming from?
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Replies (1)Brooks and Luyt's replyOfficial
11 Jul 2023, 07:58Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Brooks and Luyt's reply11 Jul 2023, 07:58
Official
Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
