1 reviews | Active since Feb 2017
Brooks and pants
I have tried to settle my credit card on numerous occassions since last year October 2017. I got a settlement amount which was reasonable and requested settlement letter.
The agent then contacted me in december to say that they did mail me the letter when I asked what my email address was the person gave me an incorrect email address
When I requested to have the call escalated the person refused.
Please help
We refer to the complaint received on 7 May 2018 and hereby confirm that we act on behalf of Woolworths Financial Services.
We further confirm that the matter has been escalated to the Portfolio Manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
We refer to the complaint received on 7 May 2018 and hereby confirm that we act on behalf of Woolworths Financial Services.
We further confirm that the matter has been escalated to the Portfolio Manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.