tT
thabile T

1 reviews | Active since Nov 2018

13 Dec 2023, 07:29

BROOKS AND LYT & STANDARD BANK ARE ****MRES they work together in order to **** people

I was handed over to brooks and lyt by Standard bank for their carelessness, of which I opened an account with them and they gave me a cheque account and I was earning less by that time and they have never explained to me of the charges and so on, it happened that two of my debit orders bounced it was 2017 or 2018 not sure I went to Protea Glen branch and I told that I don't want this account I want to change to savings the lady that was helping me she gave me the new card and told me that everything is fine now... Only to find out that she didn't close the cheque account when the debit orders go through savings account they also go through cheque account the one that was closed for about 6months I went to simons Street in JHB they said they will try to close it since protea Glen did not do anything they just changed me to savings account on the next month they took my whole salary I was so furious... I went to killerney mall and reported the they did not do anything I didn't food or anything for my kids, then I reported them to hellopeter that's when the manager called me and I explained to him and he they will bring back my money during the day, it was sent to my account but short with 2000 in 2020 I was called by Brooks and lyt advising that I was handed over to them by their client standard bank I was shocked cause they took my 2000 ....... They told me that I'm owing standard bank cheque account 6000 I started paying 50 each month for four months then I decided to pay 500 each then n 26 September 2023 I decided to make arrangements on what's left I spoke to Lerato Moerane from Brooks and Lyt she said i should pay R977 for two months then my account will be closed 29 September and 29 October R977 was debited on each month... During November I called them asking them about my paid up letter they it will be requested from standard bank, on the 29 November 500 was debited by Brooks and lyt I called no one wanted to speak to me they kept on transferring my call.... And I got the message advising me that I should call them to make arrangements...... I paid everything although my 2000 was taken I managed to pay 6000.... And since from last week Monday Standard bank is busy calling me asking me did I reverse that 500. Please assist I've been ****** by STANDARD BANK AND BROOKS AND LYT

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply13 Dec 2023, 08:06
Official
Good day,

Please accept our apology for any inconvenience and frustration caused.

Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.

Kind Regards,
Customer Care Team