BROOKS AND LUYT - WORST COMPANY EVER!

My Wes Bank account was handed over to them. I made an arrangement and paid the amount. After I've paid R 2000 I asked for a statement. Up to date I have not received a statement (After 12 months). I stopped paying and received calls daily but still no statement. I wanted to settle the account. In June 2021 I received an sms that the account was handed over to Norman Bisset. Norman Bisset told me that the outstanding amount is still the original amount. I again told them I want a statement of the money that I paid. They said it is Brooks and Luyt's problem and I must pay the full amount. I asked Wes Bank for a statement as well. They provided the statement with the full outstanding amount as in 2018. I kept trying to find out where the money is that I've paid. Nobody can provide me with any information. Is this a ***** case? Brooks and Luyt did not pay the money over to Wes Bank????? Where did the money go???? Why was the account suddenly handed over to Norman Bisset???? Worst customer service ever from Brooks and Luyt, Norman Bisset as well as Wes Bank!!!!!