DH
Donavan H

1 reviews | Active since Jul 2019

11 Jul 2019, 07:09

Brooks and Luyt thieving little.....

Enough is enough from these *****ed unprofessional attorneys. How they are even in business is beyond me. I moved abroad 3 years ago and settled all of my accounts aside from an ABSA credit card- which I planned to keep open for returning holidays. The account was to be debiting my savings account but ABSA *****ed up my internet banking login so my account went into arrears and subsequently and unknowingly was handed over to Brooks and Luyt. I received the very random and unfriendly email requesting me to immediately settle my account (no prior correspondence via email from bank or attorney) i called up Mr Samuel Mlovu who gave me my settlement amount and I gladly paid. No settlement letter was received and 12months go by and the harassment starts!! They apparently didn’t pick up my payment or some BS and further interest has accrued. I paid this just to end the frustration. No settlement letter again after continually harassing them.....time goes on and I find out that there was an R80 short fall of my last payment because my international transfer wasn’t picked up in time and interest had accrued!! What the actual F. I was in South Africa in January and called them up and managed to get the settlement amount of R80 paid directly into the account. Ive just received and email from them saying I owe them R1800. Someone please help. This is actually disgraceful. I have forwarded the string of emails and proofs of payments to my attorney and they said it’s extremely laughable and just plain poor admin. If anyone has advice or ways I can get this settled without having to go to court I would appreciate it. I’m not paying them another cent of my hard earned money.

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply11 Jul 2019, 07:31
Official
 Good Day Donavan H,

Thank you for bringing this matter to our attention and kindly accept our apology for any inconvenience caused. 

Your complaint has been escalated to the responsible Manager for further investigation and feedback will be provided shortly.

Kind Regards,