1 reviews | Active since Oct 2016
Brooks and Luyt - the ideal bully
<p>i have a credit card that has handed over to Brooks and Luyt for collection. I was absolutly happy they got in touch to sort the matter out. a monthly amount was organised for debit order. I called to then change the amount due to financial difficulties and wanted the amount reduced for the next two months and then the agreed amount could be debited from there on. There answer was this is not possible as the paper work has been issued and the account settings 'locked' so they cannot change anything!!..No option to change anything!!!!</p>
We refer to the complaint received on18 October 2016 and hereby confirm that we act on behalf of Standard Bank.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
We refer to the complaint received on18 October 2016 and hereby confirm that we act on behalf of Standard Bank.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.