Brooks and Luyt service the worst in the country

I have been paying my account with Nedbank through Brooks and Luyt. The level of incompetence and rudeness from the brooks and Luyt call center agents is beyond measure. I paid my account on 28 June 2019 but the statement that is showing in my credit bureau is not the agree amount that I am paying every month. You call and request the statement and no one is assisting me.