Brooks and Luyt poor service

I have requested a statement from Brooks and Luyt for my Woolworths credit card account for the past 6 months and counting but have not received such as yet. All I receive are sms messages either giving me a balance or threatening me with a summons. I am paying what I can afford on my account but need to know what my proper balance is and if I have missed any payments when I did so. I used the services of a financial advisor previously to handle my affairs only to find out that they were missing payments on the account. All my attempts to have this issue resolved both telephonically and electronically has been a fruitless exercise as it seems that the employees at Brooks and Luyt are not qualified to do their jobs or have not received proper training if any. Their service is pathetic and I sympathize with clients who suffer the displeasure of dealing with them.