Brooks and Luyt is a Big ****!!

If I could give them a Zero star I would. dealing with brooks and Luyt has been worse than a nightmare. They are Improfessional and have zero customer etiquette. I have requested my statement in the past 7 days, which I believe they should send anyways like normal financial institutions do when you have an account with them. all the consultants including karabo and Tumelo give you different information but they work for the same company. one tells you it takes 24-48 hrs and then each agent tells you a different story. each time you speak to a consultant you have to start from scratch explaining what you would like to be assisted with because the information regarding a client is not captured by the previous consultant. I often receive harassment calls from them and emails because they can't "trace" a payment, when I have never missed a single payment with them. if your account gets handed over to this company, my advice is to NEVER get into an agreememt with them. they will make your life a living hell. I don't know how they are still in business to this day because they are a ****! I have explained I need my statement urgently but to to this day I am still waiting. Worst company Ever!!!