RA
Raziah A

1 reviews | Active since Aug 2010

19 Oct 2018, 09:47

Brooks and Luyt I hand you over to authorities for mental and emotional stress!!!!!!

I was alarmed by a call from the very smart Nombuso who accused me of owing money to SARS even when I explained numerous times that I'm unemployed and I have notified SARS she argued with me. I phoned SARS as per my case numbers I was informed that my account is inactive and they haven't the slightest clue as to what I'm talking about. Turns out your very bright consultant thought I was someone else and caused me emotional stress and grief as I'm a stand up citizen. Do you not train your staff to confirm if they speaking to the right person before talking???? Extremely annoyed

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply19 Oct 2018, 13:44
Official

We refer to the complaint received on 19 October 2018 and hereby confirm that we act on behalf of South African Revenue Services.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably