Brooks and Luyt Harrassments on no facts

Item: Brooks and Luyt
Rating: 1
Author: amelia L

So Brooks and Luyt sends a summons to my husband for debt that was made in 2010. Without any phone call whatsoever. Further more it states we have the right to go under debt review which was done and yet they declined the offer from the debt review company.

They charge an interest rate of 33.2% that is already way above the amount that is owing which is ******* yet they do not respond to our email. Because we have proof of them declining the offer and afterwards saying in the summons its our right we will be exposing them for the way they handle indebted clients in the court of law.

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Replies (2)

Brooks and Luyt's replyOfficial

23 Oct 2018, 13:54

We refer to the complaint received on 23 October 2018 and hereby confirm that we act on behalf of Nedbank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably

Brooks and Luyt's reply23 Oct 2018, 13:54

Official

We refer to the complaint received on 23 October 2018 and hereby confirm that we act on behalf of Nedbank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably

amelia L's updateReviewer Update

23 Oct 2018, 13:57

Now I wonder what matter you escalated as you don't even have the details because I didn't post it? Nor have none of us got a response on the private email that has been sent

amelia L's update23 Oct 2018, 13:57

Reviewer Update

Now I wonder what matter you escalated as you don't even have the details because I didn't post it? Nor have none of us got a response on the private email that has been sent