GF
G F

1 reviews | Active since Jul 2016

04 Apr 2019, 16:29

Brooks and Luyt harassing the wrong person!

Brooks & Luyt Attorneys have been harassing and bombarding me ********ly and endlessly via sms and phone calls the past few weeks. They are harassing and contacting the wrong person. This must stop immediately! I have requested them more than once to cease this and again today I spoke to Annalisa Sangqu (spelling).

It is a FNB account for a Mr Ntethelelo (spelling) as confirmed by Annalisa. I have had this number for 1.5 years.

I warned them last week and today that they better stop phoning and harassing me all times of the day. This is continuing and I have had enough!!

Today I phoned in again and gave a warning that it better stop or I will report them. After I gave Annalisa the reference number, she insisted that she could not help me if she didn’t have my name and number. She could also not say how long it will take. I told her that Brooks and Luyt better cease this behaviour immediately or I will take steps.

This is ridiculous. It is obvious that they already have the number. How else would they be calling over and over again?? They have all the details on their system/database. The reference number must be enough to remove MY cell number for Mr Ntethelelo.

I refuse to give my personal details to them, it has got nothing to do with them. It is a matter between them and Mr Ntethelelo. This is ******** behaviour. Stop harassing me or I will take it to the NCR. You are doing so ********ly! The reference number ********** .

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Replies (2)
Brooks and Luyt
Brooks and Luyt's reply05 Apr 2019, 07:29
Official
We refer to the complaint received on the 04 April 2019 and hereby confirm that we act on behalf of First National Bank. 

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation. 

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably 
GF
G F's update08 Apr 2019, 12:36
Reviewer Update
I received an apology email on 5 April 2019 confirming retraction to your Call Centre. I have, however again this morning (8 April 2019) at 08:09 received TWO calls from (011) ********** . Advise what is going on here???