Brooks and Luyt

On the 24th of May Brooks and Luyt offered me a 20% discount on my Standard Bank cheque account outstanding balance. The account already had a positive balance of R5 754.08, and I was instructed by one of their call centre consultants to pay R15 242.40 to settle the account and have it closed. The full settlement would then be R20 996.48. After paying the R15 242.40 they still did not close the account after I called them and asked them to do same. They then had the audacity to send messages that I did not keep to the arrangements. This is unactable, as they promise settlement discounts but do not settle the accounts. Every time there is a different call centre agent that phones and harasses you.