Brooks and Luyt Disgusting Service

This is absolutelly disgusting service as Brooks and Luyt was sitting with my proof of paymemrs for 7 months before telling me the money was paid to the incorrect account. You guys are very fast to send a person a summons but very poor on your service delivery. Since then, there has been phone calls, and emails, but no response. Maybe if we go to the papers or Hello Peter will this matter be resolved.

Please advise urgently as this has now negatively impacted my credit score.