Brooks and Luyt Attorneys - No Service not even Pathetic Service

Brooks and Luyt Attorneys act as collection agents for FNB Credit Card Division. When life happened to me in 2016, Brooks and Luyt Attorneys contacted me and negotiated payment terms for my FNB credit card repayment. We agreed on an amount and since then, I received an SMS reminder with the agreed amount every month, and I have made a payment every month. I placed a previous Hellopeter review on Capitec Business Bank, they withdrew my Business Overdraft facility without my consent. I received an upfront payment from a client on the 22nd of May 2024, an amount that put the account in the black. Capitec Business Bank requested via email on the 23rd of May proof of the judgment I have under my name. I assured Capitec Business Bank that there was no judgment against my name, however, I do have an agreement with Brooks and Luyt Attorneys for payments of my FNB Credit Card. I contacted Brooks and Luyt Attorneys on the 23rd of May, regarding this proof of “judgment”, during the telephonic conversation, I was transferred from one department to the other, with no answers and was cut off every time. On one of the calls, one of the call centre people mentioned that it was against company policy to provide proof of judgment or proof of payment agreement on their Letterhead. I also requested my FNB Credit Card statement from the attorneys to provide as proof of payment. Brooks and Luyt Attorneys agreed to request the statement from FNB. On Saturday the 25th of May 2024, Capitec Business Bank without any warning removed my business account overdraft facility, effectively using my client's funds. When I noticed the missing OD, I contacted Capitec ***** and reported it. Over the next couple of weeks, I made endless calls to Capitec Business Bank, begging them to refund my client's funds, they refused, requesting proof of payment agreement from Brooks and Luyt Attorneys as well as FNB on their respective letterheads. I made various telephone calls to both Brooks and Luyt Attorneys as well as FNB without any success. I went to FNB The Glen to be told by the branch manager that I was no longer an FNB client because Brooks and Luyt Attorneys bought my account (so to speak). FNB can’t even provide me with the credit card statement. On the 26th of May 2024, after numerous calls to Brooks and Luyt Attorneys with no commitment from the very badly informed call centre staff, I decided to visit the offices, 10 Philips Street, Ferndale, Randburg. I had to wait for 35 minutes before Mr Farayi Sanyika attended our meeting. He assured me by the end of business that day he would email me the proof of payment on their company letterhead, as well as request a short statement from FNB, which I could expect on the 27th of May 2024. At 15h00 on the 27th of May, I phoned Mr Farayi Sanyika on his direct office number he wrote by hand into my diary. Needless to say, it went to an answering service. I phoned the call centre, requesting to speak to Mr Sanyika, the call centre staff member asked me to hold the line while he transferred me to Mr Sanyika, and then an answering service came up with “the number you have dialled does not exist”. How pathetic ….. Check Mate …. and no one at either Capitec Business Bank or First National Bank or Brooks and Luyt Attorneys cares about their customers. Welcome to the “NEW” South Africa. ALL I WANT IS PROOF OF MY PAYMENTS AS WELL AS MY BUSINESS OVERDRAFT REINSTATED