Brooks and Luyt and Woolworths unable to get their admin up to scratch!!

I had a Woolworths personal loan. I settled the account with Mooney Ford Attorneys a uear ago. I have a settlement letter as well as a paid up letter. Brooks and Luyt syarted collecting the account. I sent them all these documents and they confirmed that it was sent to WWFS and they are awaiting feedback. I pgone them every week to find out about the feedback from WWFS. No feedback. The very next day they phone me to ask when I will be making a payment. Please let us finalize this settlement and paid up account. Please Woolworths Financial Services and Brooks and Luyt wake up! The account is under my ****en name Visagir.