DB
Deon B
1 reviews | Active since Nov 2016
10 Feb 2020, 09:39
Brooks and luyt a **** company?
Contacting Beeld newspaper and CEO of FNB now to sort out my daughter’s account that was paid up in November 2019. Do you fools at brooks & luyt escalate from one colleague to another or how high up is someone that can actually do something there? Also, do you really record the calls or do you just play that message to sound clever?
Helpful (0)
Replies (4)0
Replies (4)
Brooks and Luyt's replyOfficial
10 Feb 2020, 10:34Good day Deon B
Thank you for bringing this matter to our attention and kindly accept our apology for any inconvenience caused.
Please be advised that this has been escalated to the relevant Manager for further investigation. Someone will be in contact with you as soon as possible.
Kind Regards
Thank you for bringing this matter to our attention and kindly accept our apology for any inconvenience caused.
Please be advised that this has been escalated to the relevant Manager for further investigation. Someone will be in contact with you as soon as possible.
Kind Regards
Brooks and Luyt's reply10 Feb 2020, 10:34
Official
Good day Deon B
Thank you for bringing this matter to our attention and kindly accept our apology for any inconvenience caused.
Please be advised that this has been escalated to the relevant Manager for further investigation. Someone will be in contact with you as soon as possible.
Kind Regards
Thank you for bringing this matter to our attention and kindly accept our apology for any inconvenience caused.
Please be advised that this has been escalated to the relevant Manager for further investigation. Someone will be in contact with you as soon as possible.
Kind Regards
Brooks and Luyt's replyOfficial
15 Feb 2020, 09:53Good Day Deon B
We are trying to call you but to no avail. I will be sending you an email to confirm your contact number, your response will be highly appreciated.
Kind Regards
We are trying to call you but to no avail. I will be sending you an email to confirm your contact number, your response will be highly appreciated.
Kind Regards
Brooks and Luyt's reply15 Feb 2020, 09:53
Official
Good Day Deon B
We are trying to call you but to no avail. I will be sending you an email to confirm your contact number, your response will be highly appreciated.
Kind Regards
We are trying to call you but to no avail. I will be sending you an email to confirm your contact number, your response will be highly appreciated.
Kind Regards
DB
Deon B's updateReviewer Update
19 Feb 2020, 16:13Glad to see your promises is on par with your service. I received a call on Monday morning, 17 February 2020 at 10:24.
I was promised that my daughter would receive her paid up letter the same day. Still waiting.
Stopping at the police station to open a case of theft/ *****, so FNB can take this matter further. We will have the decency to send you the case number as well.
I was promised that my daughter would receive her paid up letter the same day. Still waiting.
Stopping at the police station to open a case of theft/ *****, so FNB can take this matter further. We will have the decency to send you the case number as well.
DB
Deon B's update19 Feb 2020, 16:13
Reviewer Update
Glad to see your promises is on par with your service. I received a call on Monday morning, 17 February 2020 at 10:24.
I was promised that my daughter would receive her paid up letter the same day. Still waiting.
Stopping at the police station to open a case of theft/ *****, so FNB can take this matter further. We will have the decency to send you the case number as well.
I was promised that my daughter would receive her paid up letter the same day. Still waiting.
Stopping at the police station to open a case of theft/ *****, so FNB can take this matter further. We will have the decency to send you the case number as well.
Brooks and Luyt's replyOfficial
20 Feb 2020, 07:25Good Day Deon B
We are sorry to hear that the paid up letter was not sent, the relevant Supervisor will be contacting you first thing this morning to rectify this accordingly.
Kind Regards
We are sorry to hear that the paid up letter was not sent, the relevant Supervisor will be contacting you first thing this morning to rectify this accordingly.
Kind Regards
Brooks and Luyt's reply20 Feb 2020, 07:25
Official
Good Day Deon B
We are sorry to hear that the paid up letter was not sent, the relevant Supervisor will be contacting you first thing this morning to rectify this accordingly.
Kind Regards
We are sorry to hear that the paid up letter was not sent, the relevant Supervisor will be contacting you first thing this morning to rectify this accordingly.
Kind Regards