IVLH
Ilse Von Landsberg Hauger

1 reviews | Active since Aug 2018

23 Aug 2018, 13:37

Brookes and Luyts and its inconsistent threats.

2008 Credit card account: Brookes and Luyts and First National Bank are making <br> <br> They started contacting me out of the blue since last year July (2017) Initially they were sms&apos;s saying "Christmas has come early 60% off if you pay now" and ie "this is your last chance for discount!" <br> Then in March the constant calling started where nobody talks. <br> Each day they come up with a new story.<br> No consistent response<br> <br> When a real live person did eventually talk each call agent has a different story. ie one person will say they are preparing summons for me. I have requested they email me this. It has been 10 days and no summons as yet. Another agent will then on the following call saying when will I start making payments? I have enquired as to why they have not once emailed me any statements from this 2007/8 credit card? They can give me no sensible reply... they did then send me accidently ...statements of another of their clients from Benoni...I pointed this out to them...this has not been rectified.<br> <br> I have received in 11yrs no statements, summons or Judgements from FNB or any other institution.<br> <br> Brookes Luyts phoned today and stated that there was a judgement against me from 2010. I did ask them why I was not warned/informed of this then? They can not answer me.(They have had my email address, as I have been outside the country a few years) If I had had a judgement surely I would not have receved residency in this other country.

I have contacted FNB on numerous occasions. Empty messages of they will get back to me are not honoured.

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply23 Aug 2018, 14:41
Official

We refer to the complaint received on 23 August 2018 and hereby confirm that we act on behalf of First National Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.