Brook & Luyt ignoring emails and communication and refusing to share statements for Capitec Loan

I have an account with capitec bank of which was handed over to Brooks and Luyt and i have been repaying the debt through them for over 7 years but i never received any statement from them, I don't know how much i have already paid since i made arrangements with them. They refuse to reply to my requests, emails are ignored but they are just good at pushing for payments. Am now thinking they dont pay the Bank or what would be the reason for refusing to share the statement???