Bad & Unprofessional Customer Service

This company is really very unprofesssional.I had a Nedbank credit card which I settled on the 23 August 2024 & consultant confirmed that funds has been received & settlement letter I will receive in 14 to 21 days.I have dealt with Moratuwa Radebe who was very helpful in the beginning but has now become non responsive to my e-mails.The account is still reflecting as active on my bureau profile(3 Months later).On one instence when I called & asked I was advised that that I need to sort that out myself & they cannot assist me.But my question is how am I suppose to sort that if they not willing to send me my settlement letter.I've never received such pathetic service from any company & they show you they not interested.It's sad as in the beginning I saw Brooks & luyt as a good & professional comany that knew what they were doing as they seemed knowledgeable,my mistake.