1 reviews | Active since Oct 2018
Bad Service from Brooks and Luyt
I have been a loan with Capitec which has been handed over to Brooks and Luyt, and I have been paying them for the past 2 months using the correct banking details and reference number yet they keep on sending me threatening messages that I haven't paid. They call me too many times daily, and i keep on the sending the POP yet they sending the letter of demand. I have spoken to the Frans Papala and Nkosana Khumalo, they all confirmed that the payment was done to the correct details but they they haven't been helpful. Perhaps i should stop paying them so they can now harass me for a valid reason
We refer to the complaint received on 04 October 2018 and hereby confirm that we act on behalf of Capitec Bank.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
We refer to the complaint received on 04 October 2018 and hereby confirm that we act on behalf of Capitec Bank.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.