Bad service from Brooks and Luyt

Brooks & Luyt is handling my Wesbank account. I have been paying but i have never received a statement.

On 29 January I called in and requested a statement, and to-date I have never received it. The gave me the account balance verbally. I called in again on 23 May 2024, and requested a statement again, and I have not received it. I asked for the balance, and the value they gave me was the same as January and I have been paying all along. I asked them to transfer me the manager responsible for Wesbank accounts, but the number is either not existing or the voice mail is full.

I asked for direct numbers and they do not exist.

I do t know if I am ****med here or what?