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aS
azola S

1 reviews | Active since Jun 2014

22 Dec 2020, 16:01

Bad service

I have been assisted by a lady called Busisiwe Vuma, she offered me a 20% discount to settle my account and I took the offer and paid on the 18th Dec. I was promised a Settlement letter of which till today I haven’t received, I been calling day on day out and I’m being told it’s been sent but I haven’t received it’s funny because I was receiving they emails before about making payment now that it’s the settlement letter I’m after there seems to be an issue.

0
Replies (3)
aS
azola S's update22 Dec 2020, 17:40
Reviewer Update
Brooks and Luyt your agent keeps telling me she has sent my settlement letter but I’m not receiving I have spent the whole day on the phone with you today and still nothing instead I got an email Thanking me for making payment. I want my settlement letter!!!!
Brooks and Luyt
Brooks and Luyt's reply23 Dec 2020, 07:43
Official
  Good day

Please accept our apology for any inconvenience and frustration caused.

Please be advised that this has been escalated to the relevant department for further  assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.

Kind Regards 
aS
azola S's update26 May 2022, 12:08
Reviewer Update
Hi i'm still getting calls on behalf of edgars about this account which I settled in 2020 Dec. can someone contact me about this