TN
Thomas N

1 reviews | Active since Mar 2011

29 Aug 2018, 10:52

Bad service

Received an SMS from brooks and Luyt.

They useless my account has been debited and today I am told that it has not been paid.

What a shame and poor service if FNB doesn't update you accordingly don't make it my problem just call FNB and find out from them. Your service is crab and useless

0
Replies (4)
Brooks and Luyt
Brooks and Luyt's reply29 Aug 2018, 11:17
Official

We refer to the complaint received on 29 August 2018 and hereby confirm that we act on behalf of First National Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.

TN
Thomas N's update29 Aug 2018, 11:26
Reviewer Update
I am patiently waiting for your call, Your service is useless
TN
Thomas N's update29 Aug 2018, 11:32
Reviewer Update
Your consultant told me to *** off this morning I am waiting for your call Mr manager...
TN
Thomas N's update29 Aug 2018, 11:51
Reviewer Update
FNB Account Holder: Legal action may continue due to your account that remains unpaid and with no payment plan in place. contact Brooks & luyt urgently.... For what?