1 reviews | Active since Aug 2017

08 Aug 2017, 15:15

Bad service

<p>I logged an enquiry at the beginning of July and 6 weeks later i still have not received any feedback. Constance has been promising to call me back however it never happens. Can my account please be closed as proof of payment was sent in June already. </p>

0
Replies (1)
Brooks and Luyt
Brooks and Luyt's reply08 Aug 2017, 15:57
Official

We refer to the complaint received on 08 August 2017 and hereby confirm that we act on behalf of First National Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.