DP
David P

1 reviews | Active since Mar 2019

04 Nov 2019, 09:23

Avoid this attorney

Still being sent SMS messages about an amount owing when I already spoke to a manager who assured me that these would stop (they incorrectly attached my cell number to a person in a DIFFERENT PROVINCE who is not paying his bills).

They never answer emails and the overall impression is of utter incompetence and that they just don't care.

And still waiting for Molutsi to call me back.

0
Replies (5)
Brooks and Luyt
Brooks and Luyt's reply04 Nov 2019, 10:02
Official
Good day David P,

Thank you for bringing this matter to our attention and kindly accept our apology for any inconvenience caused.

Please be advised we will remove your number from our database immediately. 

Kind Regards


Best regards,

Brooks and Luyt
Brooks and Luyt's reply04 Nov 2019, 11:48
Official
Good day,

I have tried sending you an email however it does not deliver. Is it possible for you to please send me the number to be removed to ***?

Kind Regards

Best regards,

DP
David P's update05 Dec 2019, 07:49
Reviewer Update
It is December the 4th and I have been receiving more SMS texts and just had a call from one of your employees who told me that because you have an automatic system that dials numbers, he is "unable to do anything about it", even though there is a note saying it is the wrong number! Your tracers are obviously *********** as they cannot trace the correct person's number.

And do you really think I am going to post my number on a public platform now? WOW.
Brooks and Luyt
Brooks and Luyt's reply05 Dec 2019, 12:20
Official
Good Day David P,

I have sent you an email to the email address you have provided for you to please confirm the cell number to be removed from our database.

Currently we cannot access the account without a cell/reference/ID number hence I have sent you an email requesting the number.

Many thanks

Best regards,

Brooks and Luyt
Brooks and Luyt's reply05 Dec 2019, 14:34
Official
Good Day David P,

The emails to your email address provided on your Hello Peter account are failing to deliver, Can you please send an email to complaints(at)brooksluyt.co.za so that we can liaise with you directly. 

Kind Regards

Best regards,