1 reviews | Active since Sept 2016

05 May 2017, 11:43

Attorneys are harrassing us

<p>We have a company credit card with FNB. The Company fell on some tough times, and we couldnt pay the account. It got handed over to Brooks & Luyt attorneys. We agreed that they could take a debit off of our account every month for the amount of R 6000.00. But it didnt end there. They constantly called my boss, Mr Jonathan Levin. Anytime of day or night. They called him at the office, 5 or 6 times a day. they called him in the middle of the night on his cell. They called him at 4 or 5 in the morning. Constantly just either checking that its still alright for the debit order to go off, or hanging up on him. Eventually he told them to loose his number he has had enough, he is laying a charge of harrassment against them, as he has agreed for months and never has the payment NOT gone through, there is NO reason for the harrassment. I took over a call and told them to contact me instead of him. Now....NOT only do they STILL harrass him, up to 10 times a day, but they call me as well. Just again to confirm that it is still alright that the R 6000.00 debit order goes off on the 25th. They have recorded conversations. why do they keep calling to confirm the same thing. They have confirmed this over 300 times in a month. Its pathetic. He wants to take this to the magistrate to get an interdict agains the attorneys, but we assistance with this please. It is extremely urgent. They need to stop with this and no matter how many times we tell them this it just gets worse and worse. We have contacted FNB themselves and they said the credit card division is its own entity, they cannot help us. We contacted the credit card division, and asked them to please assist and they gave us the number of Brooks & Luyt attorneys, and told us to sort it out with them. We called them on the 4th November 2016 that we were bringing harrassment charges against them. I spoke to Rebecca. on ********** - (their address 132 Jan Smuts Ave, Johannesburg, 2193) - also spoke to her on the 28th September on her direct number: ********** . On the 6th May I spoke to Bonicile Aboni. They all assured me they would only deal with me, they would load it that way on the system and apologised. NOW when they speak to us and we loose our tempers with them they just apologize and say its a system error. It is unnacceptable, and we are going to take this further. If you could please assist in getting this harrassment to stop it would be greatly appreciated. As mentioned before. We have NEVER deflected off of our agreement and do NOT deserve this treatment.</p> <p> </p> <p>His ID No: 600 ********** 086 - Jonathan Levin. </p>

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply05 May 2017, 16:42
Official

We refer to the complaint received on 5 May 2017.

We further confirm that the matter has been escalated to our the Portfolio Manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.