FN
Fezokuhle N
1 reviews | Active since Jun 2019
02 Jun 2023, 09:50
Appalled
Absolutely horrible service, they drop their calls on you if you are requesting something … I called about 5 times giving 7-14 days space as they had said my statement would be available after such a time I kept calling and they kept telling me the same thing - when I ask to speak to their admin manager who they kept pushing the blame to they redirect the call then drop…. They are serious ****mers I’ve been paying the account for 3 years and it’s still on the initial starting amount …..horrible horrible service
Helpful (0)
Replies (1)0
Replies (1)Brooks and Luyt's replyOfficial
05 Jun 2023, 08:16Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Brooks and Luyt's reply05 Jun 2023, 08:16
Official
Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
