TN
Thuli N

1 reviews | Active since Aug 2014

31 Oct 2017, 17:02

Annoying and unprofessional

Harassing me for months, and now when balance is paid you give me a run around when i want a settlement letter. Several days almost 3 times a day call this Philip guy whom I'm told is the only one who can assist with that, and his never available. His direct line I'm given rings forever with no answer. You guys are just PATHETIC

0
Replies (1)
Brooks and Luyt
Brooks and Luyt's reply01 Nov 2017, 08:58
Official

We refer to the complaint received on 31 October 2017 and hereby confirm that we act on behalf of Nedbank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.