JQ
Jonathan Q
1 reviews | Active since Mar 2024
21 Mar 2024, 09:17
****** and Luyt
If I could give ZERO stars I would. In the past week I have taken time out of my work day to send emails (of which no one replies) and then use my airtime to call to request a statement be emailed to me. Simple request you would think? The telephone staff are completely unprofessional and just transfer you to numbers that don't exist or inboxes that are full. Going on 2 weeks now and still no email with my statement. I don't know how this business got any sort of contract with FNB because they are completely ***********.
Helpful (0)
Replies (4)0
Replies (4)
Brooks and Luyt's replyOfficial
22 Mar 2024, 09:26 Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Brooks and Luyt's reply22 Mar 2024, 09:26
Official
Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
JQ
Jonathan Q's updateReviewer Update
02 Apr 2024, 11:18Not sure how your company operates as I still have not received a statement or communication of any kind.
It is a simple request and I am shocked in the ability to execute this task!
I hope a settlement letter is not as difficult to get as a statement!
It is a simple request and I am shocked in the ability to execute this task!
I hope a settlement letter is not as difficult to get as a statement!
JQ
Jonathan Q's update02 Apr 2024, 11:18
Reviewer Update
Not sure how your company operates as I still have not received a statement or communication of any kind.
It is a simple request and I am shocked in the ability to execute this task!
I hope a settlement letter is not as difficult to get as a statement!
It is a simple request and I am shocked in the ability to execute this task!
I hope a settlement letter is not as difficult to get as a statement!
Brooks and Luyt's replyOfficial
02 Apr 2024, 14:36 Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Brooks and Luyt's reply02 Apr 2024, 14:36
Official
Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
JQ
Jonathan Q's updateReviewer Update
02 Apr 2024, 14:46This is an automated response. I am sorry. NOT ACCEPTABLE!
JQ
Jonathan Q's update02 Apr 2024, 14:46
Reviewer Update
This is an automated response. I am sorry. NOT ACCEPTABLE!