********* and incompetence

Good day

I have to complain about the lack of communication from Brooks & Luyt Inc. They have been appointed by Standard Bank to collect money from me and I have explained to them before that I have made arrangements with Kwande attorneys using the reference no: *** for the payment and the lady I spoke to told me to continue making payment on that account. That was 2 months ago, since then I receive calls every 2 days or so between 6:30am and 8:00am and when I answer the call is either dropped or the other person just says they calling from brooks & Luyt and asks me to confirm my id or dob and as soon as I give my dob the call cuts and then they don’t call me back. I’ve explained to the people I am unemployed and have no income besides a sassa payment that doesn’t come through every month so I borrow money from friends and family to make this payment. Today I have received an sms stating that I must make immediate payment or there will be a judgement on my name which is not fair to me, I’ve been honouring the initial arrangements to the best of my ability. I would like a manager or someone to call me back regarding this so it can be sorted.