Account Settled In Full - Payment not Allocated

Ref: ***9

To say that I am highly frustrated with your company does not even begin to explain the level of incompetence I have endured with Brooks and Luyt.

I made full and final payment on 15th August via EFT (the same method like every other month) BUT for reasons that cannot be explained, my payment cannot be allocated to my account and a balance is reflected as outstanding.

The proof of payment has been : Emailed to : ***; ***, Whatsapp : Enock : *** Verbally confirmed with : Sizwe Khumalo and Neo Mapitsi and Philani Madondo

I am now receiving calls from your Consultants, requesting payment on my account.

Please, if you are unable to comprehend this message, I respectfully request that this be escalated to a department that can.

Payment to my account ***9 was made in full settlement on 15 August.

Payment was made via EFT (like it has been done for the past 12 months) with the same reference number - into the same bank account.

Therefore, kindly UPDATE THE SYSTEM with the payment made and stop harassing me !