DS
Damien S

1 reviews | Active since Aug 2017

11 Sept 2018, 10:32

Account Sabotages - Ensuring my accounts remain in arrears and in default

Referrence number: ********** ********** 00

Good day guys,

I have received an SMS and an email stating that this account is in arrears.

This account is in fact not. I have a naedo which is tracked monthly for both accounts that I have with you guys. The one went off on the 31st August and the other on the 3rd September - Both for R1000

The account is in fact up to date. I am assuming you guys want to sabotage my account by listing this as a default again? As you guys have clearly sabotaged my other account as well as my credit record by listing a handover in November 2017 although I was paying the account Since the agreement in April 2017 - T Thus ensuring the account remains active and I am enslaved to paying indefinitely.

Come on. Sort your **** out! I've been sick and tired for months now!

0
Replies (2)
Brooks and Luyt
Brooks and Luyt's reply11 Sept 2018, 11:43
Official

We refer to the complaint received on 11 September 2018 and hereby confirm that we act on behalf of First National Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.

DS
Damien S's update02 Oct 2018, 09:10
Reviewer Update
This is still not sorted - I shall be cancelling the debit order this month.