SS
SHIRLEY S
1 reviews | Active since Sept 2019
20 Sept 2019, 12:58
Account number : ***9
Despite making full and final payment on my account on 15 August 2019, I have experienced utter frustration dealing with your staff.
Initially, they could not allocate my payment. Now - although the account was paid in full - a balance of R307-00 is indicated !!
I received a call from Sizwe Khumalo who promised that he will ensure that the account is updated and no further charges are accrued? I date you to surprise me with some excellent client service?
PLEASE in the name of JESUS - sort the mess out !!!
Sizwe, I am also still waiting for my settlement letter ?
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Replies (2)SS
SHIRLEY S's updateReviewer Update
20 Sept 2019, 12:59Sorry typo ..... defintely NOT date ...... should read DARE !!!
SS
SHIRLEY S's update20 Sept 2019, 12:59
Reviewer Update
Sorry typo ..... defintely NOT date ...... should read DARE !!!
Brooks and Luyt's replyOfficial
20 Sept 2019, 14:59Good Day Shirley,
Thank you for bringing this matter to our attention and kindly accept our apology for the inconvenience caused. This has been escalated to the relevant Manager for further investigation and someone will contact you shortly.
Kind Regards
Thank you for bringing this matter to our attention and kindly accept our apology for the inconvenience caused. This has been escalated to the relevant Manager for further investigation and someone will contact you shortly.
Kind Regards
Brooks and Luyt's reply20 Sept 2019, 14:59
Official
Good Day Shirley,
Thank you for bringing this matter to our attention and kindly accept our apology for the inconvenience caused. This has been escalated to the relevant Manager for further investigation and someone will contact you shortly.
Kind Regards
Thank you for bringing this matter to our attention and kindly accept our apology for the inconvenience caused. This has been escalated to the relevant Manager for further investigation and someone will contact you shortly.
Kind Regards