HS
Hannes S

1 reviews | Active since Mar 2009

28 May 2019, 14:49

Account confirmed closed 6 months ago - But still you call......

I closed my account with Tracker end of November due to repeated unauthorised debit order attempts. Copies of the correspondence between me proving that the account was closed and that Tracker has acknowledged it. 6 months later you still call me. 3 to 4 times a day. You cannot tell me why you are calling me as the notes on your system in front of you tells you that the account is closed. If I don't answer on the cell because I recognise your number you call my work number. To say what? Your call centre operators are embarrassed by their management who cannot remove unnecessary numbers from the call logging system.

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply29 May 2019, 16:11
Official
Good day,
 
We refer to the complaint received on the 28 May 2019 and hereby confirm that we act on behalf of Tracker. 

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation. 

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably